Fiber-Shield Guarantee
Benson’s Promise to Keep Your Rug, Carpet, Upholstery Clean with Fiber-Shield
Worried About Your Rug, Carpet, or Upholstery Staying Protected?
Don’t worry about stains. If Fiber Shield doesn’t stop the stain, we’ll clean it for free.
Benson Rugs assures that the service guarantee shall be in effect for the original purchaser, for upholstery, rugs and carpets that are protected with Fiber-Shield green products.
- Service guarantee is non-transferable.
- Service guarantee is only good if Benson Rugs is the only company to clean the rug, carpet, or upholstery.
- Our service guarantee unless otherwise specified, includes an annual inspection by a Benson Rus Inc. representative.
- Service guarantee must be renewed annually.
- The service guarantee does not mean that the rug, carpet, or upholstery will not get spots or stains but will make it much easier to clean.
- The guarantee also provides you up to 2 service calls per year, for the timely removal of spot and spills from all treated items. Upon inspection during a service call if we find that it is necessary to remove the entire rug for cleaning or clean the upholstery in the home, we will give you a quote for cleaning and will reapply the Fiber-Shield.
- Provide a free bottle of Stain-Away cleaner.
- Must have a warranty card at the time of inspection to renew for another year.
Fiber-Shield green products have been shown under laboratory tests to outperform every other fluoropolymer protector on the market. Fiber-Shield green will not wash it with cleaning, but it can begin to wear off over time with heavy use. Benson Rugs recommends that you follow the guidelines above and in the event of a spill or stain please follow the directions below.
Service Guarantee Terms
- Benson Rugs is notified by the purchaser within 2 days of the stain or spill.
- The rug, carpet, or upholstery have not been abused.
- The damage is not a result of bleaching agents, dyes, alkali acids, burns,water, mold,mildew, corrosives, urine or feces. Benson cannot guarantee the removal of these types of stains.
- The stains have been caused by accidental spills such as food, grease, oil, and/or beverages and the stained area has been cleaned promptly per steps 5-7.
- DO NOT use over the counter cleaning products.
- Only use a spotter (Stain-Away) that was left when protection took place.
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- Blot up what you can with a white paper towel or terry cloth rag. DO NOT RUB
- If the area is rubbed it will distort and weaken the fibers.
- Use Stain-Away cleaner that was left behind ,by applying it to the white rag and slightly blotting the area. DO NOT OVER WET THE AREA
- You may also try distilled white vinegar and club soda 50/50 mix. Apply to the white rag and lightly blot the area.
- Call us within 1-2 days to come out for one of the 2 free service calls included in the service agreement.
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- If any of the following occur, please follow the steps and then call us.
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- Urine Stain- Club soda and distilled vinegar 50/50 mix and BLOT ONLY.
- Blood- Ice cold water with ice and lightly blot and repeat intl there is no more color on the white rag.
- Nail Polish- Non-acetone nail polish remover and a q-tip to remove. BLOT ONLY DO NOT RUB.
- Anything that has a tannin stain i.e.: coffee, red wine, cool aide, or a dye needs to be done by a professional.
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Stains Bead Off Fabric Instead of Setting In
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Carpet Cleaning • Rug Cleaning • Upholstery Cleaning • Protectors • Repair • Installation • Sales
How Can Fiber Shield Help Your Furniture Store?
- Repel oil, water, virtually all food stains, alcohol, beverages and dirt.
- No change in the look or feel of the fabric.
- Effective even after dozens of washings or several dry cleanings.
- Chemically bonds to each fiber to protect them from spills and soil.
- Water-based products: spray, dip, or use in rinse cycle.
- Solvent-based products: aerosolize or spray, brush or roll on.
- Promotes long lasting appearance protection. Helps prevent fading and abrasion. Soil release properties allow for easier cleaning.
- Start working upon drying. Maximum performance after 72 hours or when sufficiently heat cured.
We know soiled furniture comes from day-to-day living. Now there’s a way to give your furnishings (such as upholstery, carpeting, wall coverings, etc.) the treatment they deserve. Fiber-Shield products can help protect your valuable possessions against staining, fading, soiling and abrasion.
Fiber-Shield gets to the heart of the matter. Using advanced formulation technologies in soil and stain repellents, Fiber-Shield products provide deep-down, long-lasting protection that penetrates into fibers. The protecting action starts within minutes after the initial drying period, increasing significantly after 24 hours, and reaches maximum stain repellency after 72 hours. Treated surfaces may be used once they are dry to the touch (normally 1-4 hours at room temperature). For fine leathers, the Vickers Leathercryl System is recommended.
Fiber-Shield provides a safety net for careless spills. With Fiber-Shield’s protection, you’ll worry less about dirty paws and spilled after-school snacks. Unlike simple silicone products which repel only water, Fiber-Shield products, when dry, give invisible, odorless protection that repels dirt, oil, alcoholic and water based stains (excluding bleaches, acids, dyes, corrosive, and other extreme or unusual conditions.) After drying, the feel, the look and the fire-retardant properties of the fabrics remain the same. Regular maintenance and appropriate response to everyday spills and stains will help keep your furnishings looking clean and attractive longer.
Fiber-Shield is a positive investment for your peace of mind. An application of Fiber-Shield protectors builds in long-lasting beauty and helps increase abrasion resistance. Colors retain their brilliance and therefore furnishing continues to look new longer. After drying, Fiber-Shield’s non-toxic, non-flammable and hypo-allergenic properties make it safe for use virtually anywhere.
Fiber-Shield applicators provide excellent individual service plans. For more information contact us today.